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Returns Policy

We hope that you will be happy with your purchase from Baseball Rampage. We make every effort to provide you with high-quality products and outstanding customer service.

30-Day No Sweat Gurantee

We are so confident in our products and customer service that we provide you with our 30-Day "No Sweat" Guarantee. If you are not 100% satisfied with your purchase please give us a call at 800-758-8778 and we can setup a Return Authorization (RMA) for your order. Once your return has been setup, simply return the item(s) within 30 days of the ship date, in its original, re-saleable condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund.

What happens if you use an item and it breaks because it is defective?

Defective items, excluding bats, are covered under our 30-Day No Sweat Guarantee. If you use any non-bat item, and it breaks under normal use within 30 days of the ship date, we'll replace it free of charge. Just follow the simple return procedure detailed below and we'll take care of the rest! This guarantee allows you to rest easy knowing that you won't get the run-around, and that you'll get your replacement gear fast. Once the item is received, we will promptly evaluate the defect and ship you a replacement item. We will exchange defective items only for the exact same item and options. If the item has been discontinued, we will exchage for a comparable item at our discretion.

Defective items are often also covered by a manufacturer warranty, and these warranties vary by product and manufacturer. Outside of our 30-Day No Sweat Guarantee, we ask that you deal directly with the manufacturer to handle warranty issues*. Most product warranties are around 1 year in coverage. We try to provide as much warranty information as there is available, but we recommend contacting the manufacturer if you are unsure about the warranty that comes with your product. Manufacturer Warranty Contact List

Aluminum bats are often covered by the manufacturer's warranty. If your aluminum bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" or "sleeve" packaging. Once this packaging is removed we are no longer able to accept returns. This allows you to receive your bat and try it out by swinging it. If it is the wrong size we will gladly exchange it for another.

*This excludes purchases from All-Star, Easton, Mizuno, & Worth. These manufacturers require that all warranty claims be made through Baseball Rampage. We will help you set up the return, ship the item back to the manufacturer, and once approved, we will ship you a replacement product. The customer is responsible for shipping charges to return the item, as well as shipping the replacement item. This is the policy of the select manufacturers as per their warranty policy and cannot be modified by Baseball Rampage.

Return & Warranty Procedures

30-Day No Sweat Guarantee Procedure (Returns in re-saleable Condition)

  1. Log into your account and click the "Returns" tab at the top. You will then be able to see all "Return Eligible Orders". Click "Start Return" on the order you wish to return and following the instructions to submit your return request. You can also call 800-758-8778 or email service@baseballrampage.com if you prefer.
  2. Label the outside of the package clearly with your Return Authorization Number.
  3. Ship the package using your preferred shipping method. We can provide a shipping label for your convenience. Once received, we will refund the amount of the purchase, minus $7.95 for the return shipping label.
  4. Once the item is received, we will promptly credit you minus shipping charges.

30-Day No Sweat Guarantee Defective Product Procedure (Excluding Bats)

  1. Log into your account and click the "Returns" tab at the top. You will then be able to see all "Return Eligible Orders". Click "Start Return" on the order you wish to return and following the instructions to submit your return request. You can also call 800-758-8778 or email service@baseballrampage.com if you prefer.
  2. Label the outside of the package clearly with your Return Authorization Number.
  3. Ship the package using your preferred shipping method. We can provide a shipping label for your convenience. Once received, we will refund the amount of the purchase, minus $7.95 for the return shipping label.
  4. Once the item is received, we will promptly evaluate the defect and ship you a replacement item.

Aluminum, Composite, and Wood Bat Warranty Claims

  1. Contact the product manufacturer using this list of contact information: Manufacturer Warranty Contact List
  2. Several composite and bamboo wood baseball bats are covered under a manufacturer warranty. Please contact the manufacturer to file a warranty claim. Most maple and ash wood bats are not covered by a manufacturer warranty. Wood baseball bats are not covered under our 30 day "No Sweat" guarantee.

Defective Product Procedure for Easton, Mizuno, & Worth Products (outside 30-Day No Sweat Guarantee)

  1. Log into your account and click the "Returns" tab at the top. You will then be able to see all "Return Eligible Orders". Click "Start Return" on the order you wish to return and following the instructions to submit your return request. You can also call 800-758-8778 or email service@baseballrampage.com if you prefer.
  2. Label the outside of the package clearly with your Return Authorization Number.
  3. Ship the package using your preferred shipping method. We can provide a shipping label for your convenience. Once received, we will refund the amount of the purchase, minus $7.95 for the return shipping label.
  4. Once the item is received, we will promptly return the item to the manufacturer, and wait for their authorization.
  5. Once authorized, we will ship a replacement item, and you will be charged the appropriate shipping charge based on the item's class (review our shipping policy)

Defective Product Procedure for All Other Manufacturers (outside 30-Day No Sweat Guarantee)

  1. Contact the product manufacturer using this list of contact information: Manufacturer Warranty Contact List

Purchases made by credit card will be credited to the card used for that transaction. Items that are drop-shipped, special ordered, in team/bulk quantities or are any return accepted outside of 30 days will be subject to a restocking charge of up to 25%. We'll refund shipping charges on incorrectly shipped merchandise. Please insure any returned merchandise and ship via a trackable carrier, as we cannot be held responsible for lost packages.

You must contact us for a Return Authorization # before shipping. We are unable to accept returns without this number clearly marked on the outside of your package. Any items returned without a Return Authorization Number will be returned to the sender.

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